Frequently asked questions
Can I change the color? And What are the materials used?
Yes! I have a lot of colors. Message me today to see if I have the one you are looking for!
Material used is the highest quality glittered cardstock. And I use food grade sticks.
How fast can I get my order?
I'm currently running a 1-3 day turnaround time to ship out. I work very fast. Shipping takes 4-8 days after that for domestic regular mail. Domestic Priority mail takes 2-3 days for shipping. International orders can take up to 3 weeks for delivery with customs. If you don't have 3 weeks time to wait please message me and I will cancel your order.
Where do you ship from?
What is your shipping method?
USPS Domestic First class mail is 4-8 days. I also offer domestic priority shipping with USPS. That is 2-3 day shipping guaranteed. International USPS mail takes 2-3 weeks for delivery because of customs.
Where is my tracking number?
Etsy will email you a tracking number when the item ships. If for some reason you can't locate the tracking number please message me and I can resend it.
Can I change the details of my order once it's placed?
Yes, but only if I haven't made it already. I do work fast so ideally you will have to message me within the hour to change any details.
My package is lost what do I do now?
Please contact USPS with your tracking number. They will help locate it for you. I ship all my toppers to the address provided on the order! Also I ship my orders in a 9x9x2 brown box. If you live at an apartment please check with the front office first. Most of the time they are holding your box there.
I don't see what I am looking for, I want something more unique!
Message me today! I make custom toppers daily! We can work together on creating the perfect design!
Shipping Concerns, Package Didn't arrive
if you choose regular mail as your shipping method please expect your item to be delivered within 4-8 days. Sometimes USPS is really fast and sometimes they are slower. Regular mail is not guaranteed by a certain day. It is only an estimate.
If you choose Priority Postage I will put a rush on your order and try to get it shipped out the same day (if my orders haven't been picked up yet) or the following business day. USPS GUARANTEES delivery in 2-3 days based on your location. I ship from Orlando FLorida.
Please contact me if you have any questions about shipping times!